FAQ

Answers to the questions our distributors, dealers and fleet buyers ask most. If your question is not listed, contact us — we reply within 24 hours.

1. Are you a factory or a trading company?

We are a factory-authorized large-scale exporter. QIYAO EV holds official export authorization from two established vehicle manufacturers — NIUDIAN and BENTU — and operates our own assembly plant, Shuangqian Vehicle Industry. You get factory-direct pricing with export-company service quality.

2. Which certifications do your vehicles have?

Our EEC models carry EU type approvals under Regulation (EU) No 168/2013: the A8P in category L6e-BP (EU WVTA) and the A901 in category L7e-CP (ECE approval e5*168/2013*00222*00). Certificate of Conformity (CoC) documents are provided with shipments of certified models. Non-EEC models are supplied with the certificates applicable to their destination market — see our Certificates page.

3. What is your MOQ? Can I order a sample unit first?

We support both sample orders and container orders. Sample units can usually be shipped in mixed containers with other models. [MOQ per model to be confirmed] — contact us with the model and quantity and we will confirm within 24 hours.

4. What are your payment terms?

Standard terms: T/T, 30% deposit and 70% balance before shipment. For established partners and larger orders we also accept irrevocable Letters of Credit at sight. Other terms can be discussed based on order history.

5. What is the production lead time?

Typically 15–35 days after deposit and configuration confirmation, depending on model, quantity and certificate requirements. EEC-certified units with specific CoC paperwork may need additional days for document issuance.

6. Do you ship CBU or CKD?

Both. We ship CBU (completely built units), SKD and full CKD knock-down kits from our own assembly plant. For customers assembling locally, we provide packing plans, assembly guidance and technician training support. CKD also reduces shipping cost per unit and can align with local import regulations.

7. What are your shipping terms?

We ship from Qingdao Port, China. Standard terms are FOB Qingdao; CIF/CFR to your destination port is available on request. We optimize container loading plans (e.g., units + CKD kits in one 40’HQ) to reduce your per-unit freight cost.

8. What warranty do you offer?

Vehicles are covered by a standard export warranty — [warranty period and coverage to be confirmed] — covering manufacturing defects in core components. Every order can include a recommended spare-parts kit so your team can handle first-line service immediately.

9. How does after-sales service work in my country?

We maintain local service partners in Europe (including France and Italy) and provide video-based technical support, English service manuals and a fast-response spare-parts channel from our assembly plant. For larger markets we can discuss stocking spare parts closer to you.

10. What battery options are available?

Lead-acid battery packs are standard on most models; lithium (including LiFePO4) options are available on selected models. Battery choice affects range, weight and cost — tell us your climate, route profile and budget and we will recommend the right configuration.

11. Do you offer OEM / customization?

Yes. We support logo and branding customization, color options, configuration changes (battery, motor, tires, accessories) and, for qualifying volumes, model-level customization through our factory partners.

12. How do I become a distributor in my country?

Contact us with your market, sales channels and target volume. We evaluate territory exclusivity case by case and support new distributors with marketing materials, certificate documentation and launch-order pricing. Start here: Contact Us.